Senior Private Client Administrator
| Job Type | Permanent Full Time |
| Location | Clerkenwell |
| Area | Central London, England |
| Sector | Financial Services - Financial Planning Administrator |
| Salary | £30000 - £40000 per annum, Benefits: Plus benefits and bonus |
| Start Date | ASAP |
| Advertiser | remoteapi |
| Job Ref | V-34625-1 |
| Job Views | 16 |
- Description
Senior Private Client Administrator
Hybrid Role: 1-2 days in the office
To £40,000 plus benefits
About
Our client is a boutique wealth planner, asset manager and employee benefits specialist. Being independent allows them to provide objective advice that is aligned to a client’s best interests, delivered by teams steeped in financial services knowledge and experience. They have built a Company on integrity and trust, because doing what is right for their clients is best for the business.
Our client has been awarded Corporate Chartered status by the Chartered Insurance Institute – the industry gold standard for financial planners evidencing ethical practice, professional, competent and knowledgeable advice, and a commitment to providing service and support of the highest quality.
They are passionate about equal opportunities and diversity within the industry and have worked hard to develop a fantastic people-led culture from which they are proud winners of the 2019 and 2021 awards for the Best Financial Advisers to Work for.
Purpose of Role
To provide exceptional quality technical and general administrative support to the Private Client Director of a small and busy team. This is a demanding role assisting the Private Client Director in delivering an outstanding holistic financial planning service to new and existing HNW clients, who typically have high expectations and complex planning needs. The role will suit a confident and experienced Senior IFA Administrator who enjoys working autonomously in a driven and high-performing client team.
Accountabilities
The role comprises, but is not restricted to:
Client servicing and meeting preparation- Use appropriate systems and processes to submit new business to providers
- Assist with the preparation of meeting packs for client meetings and Annual Suitability Reviews
- Prepare application forms and other documents for client signing or approval
- Liaise with product providers to ensure all applications are received, completed carrying out switches if needed. Attend to outstanding requirements, keeping other members of the team informed as necessary
- Produce accurate client portfolio valuations and statements using Intelligent Office
- Complete and assist with trades and portfolio rebalancing, as required
- Assist with cash management control on client accounts (bonds, SIPPs, etc)
- Close plans correctly on Intelligent Office in a timely manner and ensure income expectations are settled, if relevant
- Schedule and manage follow up tasks relating to client meetings and business submissions using iO to monitor and accurately record tasks
- Ensure all client information (including meeting notes) is accurately maintained on internal systems, including Intelligent Office and the Document Management System (DMS), where appropriate
- Ensure client agreements, including fee schedules, are in place and are signed, documented and saved to the DMS
- Run client risk tolerances and carry out anti-money laundering checks
- Ensure electronic client files are organised and updated, and easily accessible
- Assist the team in complying with FCA and internal compliance procedures, ensuring all client files and information remain compliant and confidential
- Notify the adviser of any suspicion of a complaint and follow appropriate procedures within the complaints handling process
- Follow Anti-Money Laundering Procedures and comply with the requirements of GDPR
- Follow risk profiling procedures, record risk profile score in iO and save risk profile to the DMS
- Record and file all relevant correspondence
- Organise and diarise meetings on behalf of the Private Client Advisors
- Work with the Private Client Advisors to prioritise tasks
- Fields calls and email queries as appropriate and act on all non-technical queries
- Provide agendas and information requests prior to client meetings, if required
- Assist with the production of management information, as required by central teams
- Assist with general administration as required e.g. ad-hoc scanning and filing
Experience and Qualifications
The successful candidate will have:- 5+years’ experience in an IFA administration role
- Sound technical knowledge covering pensions and investments, ISAs, bonds, trusts and protection
- Demonstrable experience of delivering client service at the highest level
- Experience of using Transact,iOor equivalent system to perform an administrative role
- Excellent IT skills with a good working knowledge of Excel
- Excellent written and verbal communication skills with a high level of attention to detail
- Sufficient understanding of the needs of Financial Services teams, FCA rules and compliances in order to effectively carry out the role
- Relevant industry qualifications will be an advantage, but are by no means essential.
Salary: dependant on experience, but expected to be in the range £30K- £40K. Full benefits are also provided, including a discretionary bonus scheme.
Hours of work: 37.5 hours per week, office hours 9am to 5.30pm. It may be necessary to
occasionally work outside of normal office hours in order to meet the demands of client meetings
and pressing deadlines.
